A property-side main shutoff must be identified before work is planned. Utility-owned valves and meter equipment are different from the valve controlling the building supply. Describe whether the valve leaks, will not turn or fails to stop the water. Do not force a seized valve or operate unfamiliar utility equipment; arrangements for isolating the supply may require coordination.
Ask how the water will be shut off safely while the valve is replaced and whether the surrounding pipe or box needs work. Review accessibility, the selected valve and the final operating check. If excavation or a wall opening is necessary, confirm restoration. After completion, keep the shutoff location and operating information available to the people responsible for the property.
For a Charlotte-area request, call (323) 916-2854 with the exact address and the symptoms or work you want assessed. Confirm the requested service, assessment charge and appointment availability. Related information: water line leak repair, Charlotte-area guides and [Charlotte Water troubleshooting](https://www.charlottenc.gov/water/Customer-Care/Fixes-Troubleshooting).
How it works
- 1
Define the affected system
Ownership and valve location. Describe the symptoms and the exact property.
- 2
Review the findings and choices
Discuss supply-isolation arrangements and the limits of the proposed assessment.
- 3
Confirm the full scope
Agree on availability, price, access, testing and restoration before booking work.
Pricing
The price depends on the assessment, access, pipe condition, materials and agreed work. Confirm charges, exclusions, testing and surface restoration before approving the scope.