For an active leak, first describe where the water is appearing and whether it is still flowing. If a familiar property-side shutoff is safely accessible, closing it may limit the flow. Avoid wet electrical equipment, contaminated water and unstable surfaces. Do not begin breaking concrete or opening walls to find the source. The immediate need may be isolation before a lasting repair can be assessed.
Call with the exact address, contact information and access instructions, then confirm whether assistance is available. This website does not promise a response time or continuous dispatch. Ask whether the visit covers isolation, diagnosis or a completed repair and whether separate drying or restoration will be needed. A temporary measure and a permanent repair should be clearly distinguished.
For a Charlotte-area request, call (323) 916-2854 with the exact address and the symptoms or work you want assessed. Confirm the requested service, assessment charge and appointment availability. Related information: slab leak repair, Charlotte-area guides and [Charlotte Water troubleshooting](https://www.charlottenc.gov/water/Customer-Care/Fixes-Troubleshooting).
How it works
- 1
Define the affected system
Active-leak details. Describe the symptoms and the exact property.
- 2
Review the findings and choices
Discuss safe access and isolation discussion and the limits of the proposed assessment.
- 3
Confirm the full scope
Agree on availability, price, access, testing and restoration before booking work.
Pricing
The price depends on the assessment, access, pipe condition, materials and agreed work. Confirm charges, exclusions, testing and surface restoration before approving the scope.